Data Security Event

RE: Updated Notice of Data Security Event


Children’s Hope Alliance recently became aware of the theft of an employee laptop and immediately began an investigation, with the assistance of third-party forensic investigators, to determine what personal information or protected health information may have been contained therein.  Children’s Hope Alliance discovered that the employee’s laptop was stolen on October 7, 2019.   Through its investigation, Children’s Hope Alliance was able to identify certain documents that may potentially have been accessible on the laptop. With the assistance of third party specialists, Children’s Hope Alliance reviewed the documents to identify what information may have been contained within these documents and to whom they may relate.  On December 5, 2019, Children’s Hope Alliance posted notice of this event on its website while the review was ongoing.   On December 17, 2019, Children’s Hope Alliance identified which individuals may potentially have had information accessible. Children’s Hope Alliance then worked on locating the address information for these individuals to provide written notification.  On January 29, 2020, Children’s Hope Alliance mailed notification letters to all potentially affected individuals.  In this letter, Children’s Hope Alliance offered potentially affected individuals complimentary access to twelve (12) months of credit monitoring and identity theft restoration services and opened a dedicated call center for those who may be affected. In accordance with contractual agreements, Children’s Hope Alliance also notified County DSS partners. 


The stolen laptop may have potentially contained some combination of the following information relating to a limited number of individuals: name, address, Social Security number, date of birth, username and password, clinical information, diagnosis, prescription information, provider name, treatment information, date of service, health insurance information, health insurance policy number, medical information, patient number, and medical record number.  Children’s Hope Alliance continues to take additional steps to secure information that may be contained on devices used by employees.  Children’s Hope Alliance is continuing to take additional steps to secure information that may be contained on devices used by employees. Importantly, there is no indication that this information has been subject to actual or attempted misuse as a result of this event.  


Children’s Hope Alliance encourages potentially impacted individuals to remain vigilant against incidents of identity theft and fraud, to review account statements, and to monitor their credit reports and explanation of benefits forms for suspicious activity. Children’s Hope Alliance is providing potentially impacted individuals with contact information for the three major credit reporting agencies, as well as providing advice on how to obtain free credit reports and how to place fraud alerts and security freezes on their credit files.  The relevant contact information is below:



P.O. Box 105069

Atlanta, GA 30348



P.O. Box 2002

Allen, TX 75013



P.O. Box 2000

Chester, PA 19016



Potentially impacted individuals may also find information regarding identity theft, fraud alerts, security freezes and the steps they may take to protect their information by contacting the credit bureaus, the Federal Trade Commission or their state Attorney General. The Federal Trade Commission can be reached at: 600 Pennsylvania Avenue NW, Washington, DC  20580;; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261.  The Office of the Attorney General of North Carolina can be reached at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400,


Instances of known or suspected identity theft should also be reported to law enforcement or the individual’s state Attorney General.  Questions about this event can be directed to