To the Children’s Hope Alliance Community,
Due to the contagious nature of COVID-19 and in an effort to keep the children in our care and our staff safe and healthy, CHA has a visitor restriction in effect. That means that no off-campus visits or visitors are allowed on any CHA campus. We hope this restriction can be lifted soon to allow for family visits and in-person therapy sessions. At this time, we are encouraging the use of phone calls and video conferencing for children to stay connected with his/her treatment.
Also, in an effort to pass information along in a timely manner, to be as transparent as possible, and to ensure accuracy of information being shared, I want to let you know that we have learned there is a staff member at the Banner Elk campus who has exhibited some symptoms consistent with COVID-19 and meets some of the criteria for testing. This person has been tested and is considered by the CDC to be a “Person Under Investigation (PUI)” as we await test results. We should have these results within the next 48 hours and will share more information with you as soon as we have it.
In an abundance of caution, we have:
  • continued to be in constant contact with our Medical Director for advice and guidance,
  • elected to quarantine the Banner Elk group home the staff member had contact with,
  • and fully supported the actions of staff members at several CHA locations who have self-quarantined because they are feeling ill or have been in situations where they may have been exposed to someone who may have been at risk of infection.
While Caring for Children, We Are:
  • Keeping kids home when sick, providing rest, fluids, necessary medications, and isolation until cleared by a doctor or a nurse.
  • Sending kids out for medical care if their symptoms cannot be managed here in this setting.
  • Encouraging Social Distancing. Social distancing is an area of at least 6 feet apart from other individuals and is being advised for all children and staff.
  • Cleaning frequently-touched surfaces every 3 hours.
  • Maintaining all necessary supplies (gloves, masks, sanitizer, and cleaning products).
We Encourage Everyone to Care for Themselves:
  • Stay home if you are sick. The Center for Disease Control (CDC) is currently recommending that persons with cough/shortness of breath/fever not work.
  • Be sure to follow hand hygiene and respiratory etiquette (sneezing into elbow or tissue and proper disposal).
  • Take time to maintain your mental health and sense of peace.
This is a very difficult time, and each of us here at Children’s Hope Alliance is continuing a commitment to our mission to provide Hope, Health, and Healing as we continue to navigate this challenging time.
We are here for you! If you have any questions or would like additional information, please call your program contact.